Syscofy — Privacy Policy

Pronounced: sis co fai (IPA: /ˈsɪs.koʊ.faɪ/)

Syscofy (Services) Privacy Policy

Effective date: 17 December 2025

Information We Collect

• Account information you provide, such as name, email address, and company name.
• Authentication information, including sign-in via third-party identity providers where applicable.
• Usage and technical information, such as IP address, browser type, pages accessed, actions taken, and timestamps.
• Support communications you send to us.

How We Use Information

• Provide and operate our services.
• Authenticate users and maintain platform security.
• Respond to inquiries and provide support.
• Improve reliability, performance, and usability.
• Comply with applicable legal obligations.

Information Sharing

We share information only when necessary to operate our services, including:

• Service providers supporting infrastructure, customer support, and operations.
• Legal or regulatory disclosures when required by law.
• Business transfers in the event of a merger, acquisition, or asset sale.

We do not sell personal information.

Data Retention

Information is retained only as long as necessary to provide services, meet legal or contractual requirements, and resolve disputes.

Security

We apply reasonable technical and organizational measures to protect information. No system can guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information.

Children’s Privacy

Syscofy services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Data Deletion

Instructions for requesting data deletion are available on our Data Deletion Instructions page.

Contact

Email: [email protected] · [email protected]

Syscofy Mobile (App) Privacy Policy

Last updated: 31 December 2025

Overview

Syscofy Mobile (the “App”) is a client application used by organizations that run Syscofy systems. The App connects to the site (base URL) you choose at login and performs actions on your behalf.

This policy describes how the App handles information and why it requests certain device permissions.

What the App Connects To

• The App communicates with the Syscofy site you log into (your organization’s server).
• Your organization (and its server operator) determines what data is stored on that server and who can access it.

Permissions and Why They’re Needed

The App may request the following permissions only when you use related features:

• Camera (android.permission.CAMERA): to capture photos/videos for attachments (e.g., attaching evidence to a Work Order).
• Microphone (android.permission.RECORD_AUDIO): to record audio when capturing video attachments (if your device/camera flow includes audio).
• Contacts (android.permission.READ_CONTACTS): to let you pick a contact from your address book when filling customer/contact details.

You can deny these permissions; the related feature may not work.

Information the App Processes

Depending on how you use the App, it may process:

• Login and session information: the App uses session-cookie authentication with your selected server and stores session cookies locally (secure storage) to keep you signed in.
• Work content you create or view: such as work orders, customers, sales orders, notes, and attachments, as provided by your server.
• Attachments you choose: photos/videos/files you pick or capture are processed so they can be uploaded to your server.
• Contacts (optional): if you choose to import/pick a contact, the App reads the selected contact’s details for that action.

Where Data Is Stored

• On your device: the App stores certain configuration and session details locally (for example, the last-used server URL and session cookie header) to operate.
• On your organization’s server: operational records and uploads (including attachments) are stored on the server you connect to.

Sharing

• The App sends data to the server you choose at login in order to provide the service.
• The App does not include third-party analytics SDKs for tracking user behavior.

Security

• The App uses secure local storage for session cookies where supported.
• Network security and access controls for your organization’s data depend on your organization’s server configuration.

Children’s Privacy

The App is intended for business/organizational use and is not designed for children.

Changes to This Policy

This policy may be updated to reflect changes in features, permissions, or legal requirements.

Contact

For privacy questions, please contact your organization’s Syscofy administrator or the operator of the Syscofy site you use.

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